Train your brain to go to a quiet, calm place when it is stressed.
'Teach your brain to go to a quiet, calm place when it is stressed, rather than triggering your fight or flight response.' http://web.hbr.org/email/archive/managementtip.php?date=072011
Facing a potential conflict situation can be a fairly frequent event in a busy workplace. However when we find our ‘to do list’ is overflowing and the pace is not just hectic – it’s frenetic, we don’t always respond appropriately. I believe that in situations like these, some advice from this blog site makes lots of sense. Hope you enjoy the read and the results of practising their suggestion.