Conflict Management
Prevention is better than cure….
Conflict Management and Communications Training:
Understanding Conflict
A 3-hour group training session that explores different types of conflict, the phases of conflict and possible dynamics of conflict. This exploration is done with reference to communication skills and workplace behaviours. Participants will learn how to conduct positive and constructive interactions with their colleagues and customers and how to de-escalate a conflict situation by choosing from a variety of resolution options.
Managing Conflict
This 3-hour course continues from the content presented in ‘Understanding Conflict’. Having an improved understanding of conflict better prepares participants to be able to manage conflict. Skills taught in this session can be used personally when presented with a potential conflict situation or they can be utilised as a third party outside of the conflict but with a role in supporting the involved parties to reach a sustainable resolution around future actions and outcomes.
High Conflict Situations
High Conflict Situations include scenarios where staff are being confronted with colleagues, clients or customers who are overly aggressive and intimidating or highly anxious. This 3-hour course supports staff to better understand how their individual reactions to such situations can inadvertantly escalate the tension as well as giving insights into the needs that drive people to create high conflict situations. Participants are provided with skills and strategies that empower them to be confident, assertive and firm and to constructively influence the situation in a safe and controlled manner.
Support, Encouragement and Practice…
Coaching for Understanding and Change:
Conflict Behaviours Coaching
How we interact and behave towards colleagues and customers can, by design or by default, set up negative conflict situations. Often we behave out of habit without taking the time to think and respond appropriately. Our unconscious reactions repeatedly display themselves – so obvious to others and hidden from ourselves. One cannot change a style of thinking and behaving without first being aware of that style and without having a reason and desire to change. A series of 1-1 coaching sessions explores this and more within an action-learning program to encourage sustained and effective change. Human Synergistics®, Myers-Briggs®, Team Management Systems® and/or Conflict Dynamics® Profiling can be used to support this program.
Conflict Resolution Coaching
The focus of these 1-1 coaching sessions is placed on learning why we make assumptions, how to broaden our perspective on the situation, the possible conflict triggers and the hidden, underlying causes and tensions. Developing coping mechanisms is explored, along with possible resolution options, ways to move forward towards resolution and how to negotiate and abide by agreements.
You are welcome to email enquiries@wpcr.com.au to request a free copy of the document: 'The Cost of Not Addressing Conflict'.
'hrdaily' has published an article about WPCR and conflict managment. Click here to read this article http://www.hrdaily.com.au/nl06_news_selected.php?act=2&nav=1&selkey=1758&utm_source=daily+email&utm_medium=email&utm_campaign=Daily+Email+Article+Link
